December 8, 2021

Slack Sales: Drive Sales Growth Now, And In The Future

In this blog post, we'll explore how Slack can help you succeed in sales. We'll also look at some of the features that make Slack so valuable for sales teams. So read on to learn more about how Slack can boost your sales productivity!

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Slack sales is a powerful tool for sales teams who are looking to close deals faster and more efficiently. 

Slack’s recent partnership with Salesforce has added even more power, giving your team the ability to use slack channels and app integrations to provide top-notch customer service, close deals fast, and keep your pipelines flowing. 

This blog post will introduce you to Slack sales—and how it can help you grow your business now and in the future.

In order to provide excellent customer service, your team needs to have the right information at their fingertips. 

You want them armed with all of the data they need so that nothing falls through the cracks and your customers’ expectations are met every time. 

Slack channels help you organize conversations by project or department within slack—so everyone on your sales team is on the same page and knows exactly what is going on. 

Slack also integrates with many apps, like Salesforce. When slack messages update automatically in your CRM, you’ll know that every conversation has been documented—and nothing falls through the cracks.

Keeping an up-to-date pipeline ensures that there are no surprises when it comes time to close deals. 

Slack sales lets you quickly see the progress of any deal in your pipeline, so you can make decisions about where to focus your time and energy. Sales also notifies you when something important happens with a deal, so you never miss an opportunity.

These are just a few of the ways that slack can help you and your team. 

Slack is a powerful new way to communicate with your customers, but it’s also an efficient tool for communicating within the sales department—so tasks get done faster and everyone stays up-to-date on what’s going on at all times. 

With Slack added into the mix of Salesforce CRM and slack, you can drive sales growth now—and in the future.

See how your team can win with Slack-First Sales. When work flows, revenue grows.

1. Cut out conversation-killing email and talk with customers in a real-time #buyer channel instead- get more done in less time

When buyers and sellers communicate in real-time, it's a win for everyone. slack lets you quickly see the progress of any deal in your pipeline, so you can make decisions about where to focus your time and energy. 

Sales also notifies you when something important happens with a deal, so you never miss an opportunity.

This is what Slack sales can do for you- make sure you're always in the know about your deals and keep your pipeline flowing smoothly.

Sales professionals are busier than ever before. In order to provide excellent customer service, they need tools that will help them work more efficiently. 

Slack is one such tool. slack helps sales professionals keep their pipelines flowing by providing real-time updates on deals and notifying them of important changes. 

It also allows sales reps to quickly see the progress of any deal in their pipeline, so they can make decisions about where to focus their time and energy.

2. Make onboarding reps a breeze with #new-hire tools- give new hires the right information at their fingertips

Slack sales makes onboarding easy for new sales reps. slack channels help you organize conversations by project or department within slack—so everyone on your team is always up-to-date and knows exactly what's going on. 

And slack integrates with many apps, like Salesforce, so when slack messages update automatically in your CRM, you'll know that every conversation has been documented—and nothing falls through the cracks. 

Slack also notifies you when something important happens with a deal so sales professionals never miss an opportunity.

These are just a few of the ways Slack can help new hires hit the ground running and make onboarding go more smoothly. 

Slack is a powerful new way to communicate, but it's also an efficient tool for communicating within your sales team—so tasks get done faster and everyone stays up-to-date on what's going on at all times. 

Slack lets you quickly see the progress of any deal in your pipeline so that rep can make decisions about where to focus their time and energy. 

Slack also notifies you when something important happens with a deal, so sales professionals never miss an opportunity.

3. Create specific #opportunity Slack spaces so you can close deals as a team- get more done in less time

With Slack sales, closing deals becomes a collective effort that everyone on your team can be involved in. 

Slack helps you get organized by organizing conversations into separate slack channels based on the project or department they're related to—so every conversation has its place and no one ever misses an opportunity. 

Slack also notifies you when something important happens with a deal, so sales professionals never miss an opportunity.

Slack gives you the real-time information and organization you need to close deals as a team. When work flows, revenue grows.

Closing deals is a team effort that can be made easier with Slack. slack helps you get organized by organizing conversations into separate slack channels based on the project or department they're related to. 

Slack also notifies you when something important happens with a deal, so sales professionals never miss an opportunity. 

Slack gives you the real-time information and organization you need to close deals as a team. When work flows, revenue grows.

The numbers don't lie when it comes to how Slack can help sales teams: 296 percent return on investment; over 15% increase in concluded deals; 13% faster onboarding; $2.6 million in additional income owing to enhanced sales velocity 

But, according to Bill Patterson, Salesforce's General Manager of Sales Cloud, such figures may only touch the surface of business potential when it comes to combining Slack with Sales Cloud.

Patterson spoke with us about digital deal rooms, the importance of simplicity over complication, and how Slack within Salesforce may help sales teams prepare for the future.

Q. What were your thoughts when you initially learned about Salesforce's acquisition of Slack?

As an innovator, thinking about Slack, the world's top interaction platform, teaming forces with Salesforce, the world's leading CRM platform, gets your mind thinking about living up to our company's goal of helping businesses get closer to their customers.

Q. How would integrating Slack into the existing Sales Cloud to develop Slack-First Sales benefit our clients in a meaningful way?

Slack can be used in a variety of ways throughout the sales process, beginning with utilising channels. 

Because sales is a team sport, think of channels as a method to bring all of the many team members who work around a customer or deal together in one place. For your accounts, deals, and upcoming possibilities, you can use a variety of channels.

Slack also reduces the formality of communication and streamlines company processes. 

You can respond with a short thumbs-up or thumbs-down emoji instead of sending a long-form email to approve this deal or discount. 

To transition to a different context, you don't have to stop what you're doing. In a natural, pictorial, and amusing way, it speeds up the transaction.

From onboarding and training salespeople to identifying expertise across the company and using Slack Connect to engage customers, partners, suppliers, and vendors, we'll fully integrate Slack into the sales cycle. 

We've already started to alter our sales process at Salesforce by being Slack-First. 

At Salesforce, we've already noticed a higher level of engagement, and I'm looking forward to seeing how other customers react.

Q. You indicated in the "Built by Humans" podcast that calls-per-hour is an outmoded statistic and that we should focus more on the quality of salespeople's connections with their clients. 

What role does Slack play in this?

Slack Interact is a platform that allows businesses to securely connect with their consumers outside of their own boundaries. 

Proposals, sales pitches, and negotiations are all personal interactions with your customers. Sending or forwarding an email to declare you're connected isn't enough. 

With Slack, you can see all of the back-and-forth and invite others to join the conversation while getting real-time responses. 

Some tasks are delegated to the background, freeing you time to focus on building deeper relationships with clients.

Q. You noted that catching up on an existing account and learning what transpired in the past is a difficult component of sales. 

What are the benefits of using Slack and Sales Cloud to make that process faster and more efficient?

Having account managers or sales people take on new accounts is a regular scenario. Perhaps someone has left the company and you've been tasked with maintaining and growing a relationship. 

The process of catching up on accounts necessitates a great deal of manual labour — phone calls, for example. 

With Slack, this is no longer the case. All of a salesperson's relationship and communication history is searchable and streamlined in Slack, allowing them to get up to speed quickly.

Q. According to statistics, Slack's digital Deal Rooms help shorten sales cycles. 

What are Deal Rooms and How Do They Work?

A digital deal room is a Slack channel where we invite all of the necessary participants and save all of the relevant deal information. 

It also offers all of the workflow and automation experiences that individuals need to prompt and nudge them if certain steps to advance a deal aren't being taken. 

Teams may change Salesforce data directly from Slack as the deal goes through the sales cycle, modifying the deal size or a closure date as conversations continue.

Q. Field sales professionals face a unique set of difficulties. 

How may Slack-First Sales help you deal with emotions of loneliness?

When utilising Slack, I've been fascinated by the level of engagement you can find with your peers who are all around the world.

Through this digital water cooler, you may foster a sense of community among your work groups and colleagues. 

To facilitate relationship building, apps like Donut in Slack may automatically plan virtual coffee meetings.

One thing we've learnt in this time is how difficult it is to manage the divide between working at home and working in the office. Setting your status is one of my favourite aspects of Slack. 

You know when I'm going to be gone all day and won't be returning till the morning. I don't have to work late and can spend more time with my family. 

Many of the consumers I interact with discover that they are more resilient as a result of the ability to pause and return in the morning.

Sales is a job that has a cyclical nature to it. You find possible purchasers, put together a business case, negotiate terms, and then close the deal. 

All of the labour leading up to a contract could be for naught if internal coordination stutters at any point, and no team wants that to happen.

That's why, when it comes to overseeing a large sales team like the one at Slack, effective communication and agility are essential. 

Naturally, our sales team uses Slack as a communication hub to bring everything together—teammates, tools, and data—in order to complete their tasks. 

As a result, we spoke with a group of salespeople at all levels to see how they utilise Slack to service existing and potential clients on a daily basis.

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Heba Arshad

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