Follow-Ups are a series of follow up questions that ask about your policy, payment history, and confirm what's going on with your claim. Insurance follow-ups are frequently used to gain valuable information and improve customer service levels!
Many times people don't find out the value of their insurance policy until after they've paid their premium to the insurance company.
The first follow up that should be made after payment is the following:
"If you are still paying your premium each month, with proper payment history on file and no exceptions have been found; we will continue to provide coverage for as long as this policy remains in force."
This provides time until insurance could potentially lapse. Many times claimants tend to wait too soon (after), instead of waiting till they receive a bill or notice saying it's time to pay.
- Use your phone to text or call your agent and ask any follow-up questions that you may have about your policy;
- Send a letter in the mail to include all of the information you would like your agent to see;
- Ask for a review of your policy or additional information;
- Request an online review of your policy or additional information;
- Ask your agent to make a phone call or send an email to get the information you need;
- If possible, list all the options you have and comparison shop;
- Include all of your personal information including your social security number, address, phone number and current insurance companies.
If you're considering insurance follow up, it's worth your time because there are a lot of small things that can be solved that would lead to bigger issues down the line.
Fixing a few things can save you a lot of money in the long run. If you're not sure if follow up is worth your time and money, let's say that it costs $100.
If you do an online review on the issue within 5 days of getting a statement in the mail and are able to resolve an issue with no hassles or fees; then your fix can save you $50 on overall insurance (with proper treatment).
(Figures taken from National Association Of Insurance Commissioners.)
Insurance companies are constantly changing the way they sell policies and communicate with their customers. With that being said, there is no one best way to handle follow-ups with your insurance company.
It all depends on your personal situation and what you want out of your follow up. Be polite and professional, but don’t be afraid to enforce your rights.
Keep in mind that the people who are running your insurance company do not speak on your behalf; they only represent the company.
If you feel like a customer service representative is being rude or unprofessional, don’t be afraid to ask them why. They will likely back down if you give them a reason for why you are upset.
If you need support with navigating the ins and outs of your insurance company and have been unable to resolve your issue with the customer service representative, you may want to contact an attorney.
However, this is entirely up to you; there’s no need to be ashamed of needing help.
You should be making sure that you are following up with your insurance company to ensure that your policy is still active and that you have received the benefits you were promised.
If you are unsure of whether or not your policy is still active, contact customer service and verify that the policy number you received matches the one on file.
You can also take advantage of a review site to see what other customers have to say about their policies submitted by various companies.
When you enroll in your policy, it is important to make sure that the amount of coverage and benefits are what were promised.
Try contacting representatives or customer service so they can help avoid any issues with underwriting if you purchased insurance for a certain reason such as:
- auto repair work,
- burglary protection,
- liability coverage,
- equipment replacement.
Insurers often change policies from year to year which means that even though policies may be active there could be changes made within those policies you may not have heard about that could affect your family.
Insurance follow-ups is an opportunity to address any issues that were missed on the original claim.
Make a list of your questions and concerns.
Make sure you cover everything that you want to know in order to make an informed decision about your coverage.
This will help you avoid any surprises or wrong assumptions later on.
Talk to other family members and friends about their experiences with insurance companies and what worked for them.
This can give you some valuable insights into what might work well for you as well.
Ask any questions that you have not thought of yet.
Get it out there so that other people know what concerns you and once they do, others will be more likely to assist in answering your questions as well.
Be persistent about the things that are important for you-like an exact policy quote or terms of usage like deductibles and co-insurance specifications on coverage guidelines such as limitations on claims handling procedures specific types of coverage you purchase (Auto insurance, life insurance, etc.)
Make sure you are in good to a great medical condition for the amount of coverage that you want and your present financial situation does not hamstring any kind of defence against a claim(s).
Do not assume anything since it rarely ever gets straightened out without some basic communication with an underwriter or claims representative.
In order to develop more trust and faith in companies that handle your claims, come prepared to ask any questions that you believe could possibly clarify what they are saying.
The worst they can do is deny coverage or invalidate a claim and/or inhibit recovery of damages even if the issues cannot be proven.
If you have known someone who has suffered from their blundering in court by an insurance company, then it might help adjust with more confidence about whether a lawsuit is going to get paid for on merits alone vs . B/S delivery of such.
For example, if you are liable for legal expenses in a lawsuit that the court decides is incorrect issuing an opinion premised on written argument alone and not your testimony or even audio tapes can mean some cases could just get denied by companies due to their attorneys handling how they place together their arguments.
When requesting information from company emergency medical claims representatives then remember why you would need compensation for your injuries and the loss of money you spent on health care expenses.
If a claim is denied then the underwriter often decides to only pay for certain "abstract" facts among other reasons that are rather illogical.
Check with the law firm/attorney if they have any type of insurance coverage on file regarding damaged material or personal property that may be needed to prosecute claims made against them.
Moving forward. Having a policy in place is the best way to ensure your coverage stays in force as long as you need it to.
If an insurance company is insuring your home, it's important that they know about any changes that could impact their ability to cover the house during a fire or flood event.
What should we do when we move to a new address? You should get a new policy from the same insurance company or from a carrier that offers the same coverage as your old policy.
There are many things you can do during this process, including changing your mailing address and phone number, notifying all of your neighbours who may be affected by the change, and making sure any children served by the school are registered in their new homes.
Insurance companies are often trying to find ways to sell more insurance. One of the ways they do this is by offering to do follow up appointments.
While these appointments can have a positive outcome, they can also be seen as a form of manipulation.
Before considering an insurance follow-up, it's important to take a step back and consider the pros and cons.
- An insurance follow-up can provide peace of mind and an opportunity to address any concerns you may have. It can also help identify areas that may need improvement in your coverage.
- A follow up can be an effective way to promote your home through the eyes of a prospect.
- It's important to remember that an insurance follow-up is only as effective as the information you provide.
- If you do not feel comfortable discussing your claims or if you don't have all the information required, insurance follow-up may not be the best option for you.
This blog provides tips on how to take insurance follow-ups, and why do we have to take them in the first place.
That's all for now! See you later with a different topic! Till that keep the conversation going in the comment section below.
